However, the South Korean tech giant Samsung claims that there is no common design fault in all units of the Galaxy Note 7. Basically, that means the company can not be held responsible for all the explosions as we have already seen on the internet and in the media. In Galaxy Note 7, the batteries are considered to be the fire point, but there are few other factors which may have catalyzed the explosions. But, later the south Korean tech giant Samsung announced that the initial shipment of the Galaxy Note 7 had faulty batteries, and assured customers that the replacement of batteries would be safe. It turned out that wasn’t the case, and Samsung had to recall the handset a second time, and terminate the production. But, now it seems very clear that the curse of the exploding smartphones has now spread to Apple as well. As the users from China claimed that their iPhones are not just shutting down unexpectedly but also allegedly exploding. According to the notice released on the website of Shanghai Consumer Council (SHCC), eight iPhones reportedly exploded from Sept. 1 to Nov. 30. The group highlighted two specific cases involving an iPhone 6 and 6s Plus. Here is the first statement of an iPhone user known as Mr. Zhang who actually reported to the SHCC that his “iPhone 6 (bought in November 2014) suddenly started smoking and spontaneously self-combusted in standby mode on Sept. 30 this year”. Here is the second statement of an iPhone user known as Ms. Chen reported to the SHCC that an “iPhone 6s Plus (bought in March 2015) spontaneously self-combusted, cracking the screen and the phone’s back with a blackening battery on Aug. 31 this year. Apple gave Chen a new one in the same model without offering a detailed explanation”.
— John Artman (@KnowsNothing) December 5, 2016 However, the tech giant Apple stated that “the reported “thermal events” are now subject to company investigation. It also emphasized that the safety of its consumers is its top priority and found no cause concerning iPhone products. The units we’ve analyzed so far have clearly shown that external physical damage happened to them which led to the thermal event”. Hence, Apple’s profit has also declined by 30 percent in China.
Here’s the full statement from Apple is below:- “We appreciate that customers are more concerned than ever about the performance and safety of batteries in their mobile devices. SHCC recently published accounts of a small number of iPhones which reportedly experienced thermal incidents. We want to assure our customers that we thoroughly investigate any such report. We have been in touch with the customers and retrieved these units for analysis. As part of our standard process, we do a thorough forensic investigation including CT scans, cross sections, and more. The units we’ve analyzed so far have clearly shown that external physical damage happened to them which led to the thermal event. We treat safety as a top priority and have found no cause for concern with these products. We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support”.
